As CRM Assistant Manager, you will play a pivotal role in building and maintaining strong relationships with our valued customers, optimizing the customer experience, and providing exceptional support to both external and internal stakeholders.
- Analyze customer experience along the resale funnel.
- Develop and manage email outreach campaigns to engage existing customers and drive customer retention.
- Create compelling and personalized messages to execute targeted strategies, promoting growth among our best-performing customers and increasing the return rate.
- Gather customer feedback and collaborate with relevant internal teams to identify areas for improvement and implement necessary changes.
- Work closely with management to identify areas for improvement and propose innovative initiatives to enhance overall efficiency and customer satisfaction.
- Coordinate with Customer Support to engage with store staff, optimizing shipping rates, and increasing voucher conversion.
- Propose and implement initiatives to enhance the in-store experience, resulting in improved customer satisfaction and loyalty.
- Collaborate on the development of new in-store tools to streamline processes and enhance the overall customer experience.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Exceptional written and oral communication and presentation skills.
- Proficiency in English (knowledge of additional languages is a plus).
- Strong problem-solving abilities and the capacity to handle complex situations with professionalism and tact.
- Deep knowledge and understanding of the fashion industry.
- Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
- Customer-centric mindset with a passion for delivering exceptional service.
By joining Reflaunt, you will be part of an innovative and forward-thinking team that is driving transformative change in the fashion industry. Our cutting-edge technology, combined with our strong partnerships, positions us as a key player in the resale solutions space. If you are passionate about making a tangible impact on the environment while working with industry leaders, this is an extraordinary opportunity to be at the forefront of disruption in the fashion industry.